An Employee Experience Framework for building happy workplaces

Happiness at work is serious business. Research consistently shows that a happy employee is not only more engaged, productive, and creative, but they also deliver superior client service and maintain a healthier state of mind outside of work. It's a win-win situation for everyone!

Ultimately, we are all in charge of our own happiness, but both both individuals and organisations share the responsibility of fostering a positive work environment. Employers are uniquely positioned to create a culture and environment that enhances the quality of their employees' work life and positively influences their happiness.

So, what does it take to create a happy workplace?

Positive psychology, also known as the science of happiness, is a good place to start.

At the most fundamental level, employers should provide financial security, in the form of fair compensation, and wellbeing support as a standard of care. These two hygiene factors are essential for establishing basic job satisfaction.

Employers can then focus on increasing the intrinsic motivation triggers that foster enjoyment and fulfillment among employees. These include:

• Sense of purpose: Employees should have opportunities to make valuable contributions to meaningful endeavours - work that is more than "just a job."

• Positive connections: Encouraging positive interactions and relationships among colleagues is crucial. Research has shown that this is associated with lower stress levels and improved collaboration.

• Autonomy: Providing employees with a certain level of autonomy empowers them to make decisions regarding how, when, and where they perform their best work.

• Growth opportunities: Enabling avenues for personal and professional development allows employees to experience a sense of personal achievement and progress.

• Meaningful recognition: Recognising and appreciating employees' efforts and achievements reinforces their value and enhances their sense of contribution.

These seven factors make up the Dimensions of Happiness at Work, our bespoke Employee Experience framework for evaluating and enhancing happiness levels amongst employees. By regularly evaluating and addressing these dimensions, employers can create a workplace that fosters happiness and unlocks the full potential of their workforce.